This phase is to understand the current process and understanding the bugs. Assessment is completed in two phases:
- Documentation and tools review
- Interviews with the owner and main stakeholders of the process
This phase is to define the opportunities, quick wins as well as mid/long term solutions. It is supported by facilitating a workshop with the main stakeholders to get alignment on improvement areas. Innovation cycle is redesigned, and project management tools are defined. Communication and training plans are prepared.